FAQS – Be Glitzy
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You can upgrade your membership or send your current piece/s back for something new, at any time.

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Please return 1 item in your jewellery box to Glitzy Headquarters, in order to meet the requirements for the Sapphire membership

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BECOME A MEMBER

FAQS

BASIC

Be Glitzy is a membership service that lets you borrow fine jewellery and designer pieces by iconic fashion brands like Gucci and Chanel. You can borrow one, or two pieces of jewellery at a time depending on your membership plan. As soon as you sign up, add your first pieces to your jewellery box. You can select any piece that’s available regardless of your membership plan. Once you check out, we’ll send them to you ASAP. You can hang onto your jewellery for a maximum of three months. When you’re ready for something new, send them back in the same packaging using our prepaid shipping label. Soon afterwards, you’ll receive an email informing you that your jewellery box is unlocked so you can select your next pieces.

You can keep a piece for up to three months.

It depends--we have jewellery of all types. The vintage pieces might show more wear, which if you ask us, is part of the charm. But most of our other pieces are in new or like-new condition. In some cases, you might be the first one ever to wear a piece. Even if you’re not, it might feel like you are--few things hold up like jewellery. The photos are generally pretty accurate representations of each piece’s condition and we try to be as transparent as possible.

We keep a $100.00 Refundable deposit from every new member as soon as you sign up. We release the deposit on your 3 month anniversary of your membership or upon cancellation, whichever comes first.

We go into greater detail about this in our Promises page (and in our Terms and Conditions if you want to get into the nitty gritty) but basically, you don’t have to worry about minor dings and normal wear or tear. And of course, if anything is lost or damaged in transit (so long as it’s been scanned by the shipping provider), we won’t hold you responsible. If a piece is lost, stolen, or excessively damaged, you’re charged the member price, which is usually much less than the normal retail price.

No, Be Glitzy is members-only but that’s what makes it special! You can look forward to something new again and again, and you don’t have to worry about late fees or limits.

YES!!! We go to great lengths to ensure that every piece we carry is authentic. We can’t overstate how important to us this is and how proud we are of our rigorous authentication process. If you ever have the slightest doubt about the authenticity of a piece, please let us know immediately.

Except for rings and some bracelets, most of our pieces are only made in one size so you shouldn’t have an issue. We’ve shot each of our pieces on models, so that should help you get an idea too (but that's more for scale than sizing). If you have any requests/concerns about size or fit, feel free to contact us at [email protected]

You can exchange one, some, or all of your pieces whenever you want. As soon as you’re ready for something new, package the pieces the same way they arrived. Make sure the packaging is securely taped shut. Secure the prepaid shipping label we've provided and drop it off to your local Australia Post.

Each member will have to pay a $15 shipping fee at the checkout which is on top of your monthly subscription. This shipping fee will cover shipping both ways.

The average retail value of our pieces is about $700 but it varies--some items retail for over $2,000 but nothing is worth less than $200. That said, we choose our pieces based on what we like. We think you should too.

We’ve had lots of you say that they thought Be Glitzy is too-good-to-be-true. But it’s for real--no catch. We’re still a young company so we’re more focused on growing and satisfying our membership base than making money. And we’re trying to change the way people shop for jewellery!

We carry designer jewellery, including iconic brands like Chanel, Louis Vuitton, Dior and Gucci. Specifically, bracelets, earrings, bangles, necklaces, chokers and rings.

MEMBERSHIP AND PRICING

A monthly Be Glitzy membership starts at $69/month. That’s the price of a Sapphire membership, which allows you to hang onto one piece of jewellery at a time. The Diamond plan, which gives you access to two pieces at a time, is $129/month. Any piece, regardless of brand or retail value, is accessible to any member, regardless of what type of membership they have.

If you’re on a monthly membership, we charge you each month using your payment method on file. Your subscription renews automatically and you will be charged every 30 days.

We’d hate to see you go, but you can cancel anytime. Please note that cancellations are ONLY accepted via email to [email protected] and we must receive all of your outstanding jewellery to process your return. Send your pieces back by the end of your billing cycle to avoid getting charged for another billing cycle. If you fail to return your pieces by the end of the next billing cycle, your cancellation will be withdrawn so you'll have to resubmit your cancellation request.

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